Privacy Policy
Casa Kula — Lake Atitlan, Guatemala
Last updated: June 19th, 2026
1. Who We Are
Casa Kula is a boutique hotel and food & beverage operation located at Lake Atitlan, Guatemala. References to "we," "us," or "our" refer to Casa Kula. Online reservations are managed through our authorized booking partner, Book Atitlan LLC, operating at bookatitlan.com, which maintains its own Privacy Policy governing payment and reservation data collected through that platform.
For privacy-related inquiries, contact us at: [CONTACT EMAIL]
2. Information We Collect
We collect personal information only when you interact with us directly — for example, when you contact us via email, WhatsApp, or our website contact form. This may include your name, email address, phone number, and any details you share about your stay or inquiry.
If you make a reservation through bookatitlan.com, your payment and booking data is collected and managed by Book Atitlan LLC under their Privacy Policy. We receive only the reservation details necessary to prepare for your arrival.
3. How We Use Your Information
We use the information we collect to:
Respond to your inquiry or reservation request
Prepare for and fulfill your stay
Send pre-arrival and post-stay communications relevant to your booking
Comply with legal obligations under Guatemalan law
We do not use your information for marketing without your consent, and we do not sell or rent your personal information to any third party.
4. Information Sharing
We share your personal information only in the following circumstances:
With Book Atitlan LLC, our authorized booking partner, to coordinate your reservation. With Guatemalan regulatory authorities if required by law. We do not share your information with third-party facilitators, advertisers, or any party unrelated to the fulfillment of your stay.
5. Data Retention
We retain your contact and reservation information for five (5) years from the date of your stay, or as required by Guatemalan tax and record-keeping regulations. After this period your information is securely deleted.
6. Your Rights
You have the right to request access to, correction of, or deletion of the personal information we hold about you. To exercise these rights, contact us at [CONTACT EMAIL]. We will respond within 30 days.
7. Security
We take reasonable measures to protect your personal information from unauthorized access or disclosure. Payment data is never collected or stored by Casa Kula directly — all payment processing is handled by Book Atitlan LLC via Stripe.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
9. Contact
Casa Kula SA
Lake Atitlan, Guatemala
Email: info@casakula.com
WhatsApp: +502 4484 4519
Reservations: bookatitlan.com